Integrating commercetools with IBM Sterling OMS

Written by Shelanne Augustine

Digital Marketing Technical Content Writer at Royal Cyber


Buy Any Way and Pickup Anywhere

87%

of consumers believe businesses should continue to offer delivery options like a curbside pickup.

Today, ship-to-home, ship-to-store, and curbside delivery options are becoming commonplace for every retail business. Due largely to the 2020 Pandemic, more businesses are expanding their order delivery options to make it safer and easier for their customers to pay and collect their products. This pattern isn’t likely to die down.

A new report from Medallia Zingle has found that 87% of consumers believe businesses should continue to offer delivery options like curbside pickup.

Consumers are looking for flexibility. They want to browse, pick up and pay on their own terms. With headless commerce solutions and up-to-the-minute order management systems, it’s easy to add new payment and order options, especially when using commercetools and IBM Sterling OMS.

Buy any way and Pick-up anywhere

 
87%

of consumers believe businesses should continue to offer delivery options like a curbside pickup.

 
Today, Ship-to-home, ship-to-store, and curbside delivery options are becoming commonplace for every retail business. Due in large part to the 2020 Pandemic, more businesses are expanding their order delivery options to make it safer and easier for their customers to pay and collect their products, and this pattern isn’t likely to die down.

In fact, a new report from Medallia Zingle has found that 87% of consumers believe businesses should continue to offer delivery options like curbside pickup.

Consumers are looking for flexibility. They want to browse, pick up and pay on their own terms. With headless commerce solutions and up-to-the-minute order management systems, it’s easy to add new payment and order options, especially when using commercetools and IBM Sterling OMS.

Why Headless Commerce?

In their recent blog, “5 Business Benefits of Headless Commerce,” commercetools names several important business benefits provided by headless commerce that go beyond its agile architecture. This list perfectly sums up the advantages of a headless platform.

Why choose headless commerce

Headless Commerce Offers:

CUSTOMIZATION – without a monolithic architecture to contend with, you’re free to build the front end to fit your business’s brand identity and unique UX ideas.

FREEDOM TO EXPERIMENT – with a decoupled system, you can play with new approaches without worrying about how they will affect the backend. You can add a PWA, run an A/B test to optimize your site or dip your toes into the world of IoT technology to ramp up sales using voice-activated devices.

SPEED AND AGILITY – with a detached front and backend, changes are faster and easier to make.

SCALING – scale the front or backend individually as that area of your business grows.

ABILITY TO EASILY ADD NEW TOUCHPOINTS – run multiple frontends through your API to the backend system.

Headless Commerce offers:

1. CUSTOMIZATION – without a monolithic architecture to contend with, you’re free to build the front end to fit your business’s brand identity and unique UX ideas.

2. FREEDOM TO EXPERIMENT – with a decoupled system, you can play with new approaches without worrying about how it will affect the backend. You can add a PWA, run an A/B test to optimize your site, or dip your toes into the world of IoT technology to ramp up sales using voice-activated devices.

3. SPEED AND AGILITY – with a detached front and backend, changes are faster and easier to make.

4. SCALING – scale the front or backend individually as that area of your business grows.

5. ABILITY TO EASILY ADD NEW TOUCHPOINTS – run multiple frontends through your API to the backend system.

What’s so Great About Sterling OMS?

Once you’ve established how your business will reach customers, IBM Sterling Order Management System (or OMS, for short) makes it easy for you and your customers to see your inventory and track their orders.

What Sterling OMS does:

Aggregates Orders Across All Channels

Whether your customer uses your PWA, website, or smart device, each order is received and regulated through Sterling OMS.

Omni-channel Order Fulfillment

Your customers can pay online and have the item shipped to home, pay online and pick up in-store, order online and pay when they pick up curbside, and more.

Customizable Monitoring and Alerts

Get updates when and where you want them to stay in-the-know about specific product shipments and deliveries.

Offers Greater Inventory And Delivery

Sterling OMS’s global inventory management system offers real-time, accurate data.

Aggregates Orders Across All Channels

Whether your customer uses your PWA, website or smart device, each order is received and regulated through Sterling OMS

Omni-channel Order Fulfillment

Your customers can pay online and have the item shipped to home, pay online and pick up in-store, order online and pay when they pick up curbside, and more.

Customizable Monitoring And Alerts

Get updates when and where you want them, to stay in-the-know about specific product shipments and deliveries.

Offers Greater Inventory And Delivery

Sterling OMS’s global inventory management system offers real-time, accurate data.

IBM Sterling order management

Pairing Commercetools And Sterling OMS Integration

commercetools and Sterling OMS are a power team, ideal for pandemic purchases, which is why Royal Cyber is making it easier to pair the two together. Our Sterling OMS accelerator for commercetools allows you to expand your order management with an omnichannel system made for modern commerce.

How commercetools + Sterling OMS Integration Works

4 Benefits to Pairing commercetools with Sterling OMS

1. Seamless communication

commercetools, Sterling OMS, Amazon Web Services (AWS) SQS, and Micro-services communicate without interruption.


2. Basic data set mapping between commercetools and Sterling OMS

Data set mapping gives users a template for establishing the coordination of product data, customer data, payment details, and more.

3. Customizable data mapping

Customization allows users to format and coordinate data sets to meet company requirements.

4. Real-time communication

Up-to-the-minute updates on inventory and orders for stress-free order management.

With Royal Cyber’s commercetools and Sterling OMS integration, you get all of the benefits of a modern commerce and order management platform while saving the time and effort of building an entire framework from scratch.

Learn more about our quick approach to implementation or contact us to get started.