Written by Harini Krish
Lead Technical Content WriterWhen people think about automation, they often assume it’s a zero-sum game: The work once done by humans is now done by technology. But this assumption misses the greater potential offered by today’s intelligent automation (IA): a hybrid workforce in which human workers collaborate with digital workers to enable humans to work more effectively — and with greater satisfaction. Additionally, it serves as an accelerator for digital transformation, allowing systems, business processes, and business leaders to collaborate across departments, agencies, and even governmentwide.
Traditionally, Robotic Process Automation (RPA) was focused on automating routine tasks, like onboarding new employees, in the style of robotic desktop automation (RDA). RDA can be installed on a single machine for generating reports or automating Excel spreadsheet processing. But intelligent automation, which is Robotic Process Automation enhanced with technologies such as machine learning (ML) and artificial intelligence (AI), can do considerably more. Read this blog to know What is AI? How it Differs from RPA?
The future is now, and a hybrid workforce offers more: more security, more capabilities, more control, and more transparency. It’s been proven time and again that leveraging a digital workforce has gifted the public sector the ability to “do more with less.” A hybrid workforce that works across environments can enable business leaders to handle complex, enterprise-wide challenges and increase organizational efficiency. It can also address agencies’ aging workforces and the steady loss of intellectual capital to the private sector. You may be interested to read this whitepaper to discover how you can Transform Claim Processing with Intelligent Automation.
Insufficient Talent and Resources Elastic, highly scalable cloud infrastructures — and the layers of complexity they bring — make a compelling case for additional automation. But agencies also have workforce and resource challenges that make adopting IA necessary. Furthermore, the heavy reliance on remote workforces compelled by the COVID-19 pandemic — and the mobile, hybrid workplace that agencies will eventually return to — are other reasons for automating more than simple tasks.
Interested in finding the perfect automation tools & solution for your company? Royal Cyber is joining hands with Automation Anywhere on 16th June for an in-person event where we will answer all your questions regarding enterprise-level RPA and intelligent automation. Learn how this Integrated Communications Company save thousands work hours with RPA.
Our industry SME, Asif Hussain, RPA Solution Architect from Royal Cyber, and Geoff Martin, Automation Lead for Midwest at Automation Anywhere, will educate you on how RPA complements intelligent automation through some use cases for different verticals and industries.