CASE STUDY

Fletcher Building’s Digital Transformation using SAP Hybris Services


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    Industry | Manufacturing
    Location | New Zealand

    One of New Zealand’s largest listed company, Fletcher Building operates in six divisions: building products, distribution, concrete, residential, development and construction. The client had a fractured online presence leading to them lagging amongst market players in similar industry sectors. Customers’ orders were being placed within branches and via phone calls.

    By partnering with Royal Cyber, Fletcher Building was able to integrate their back-end systems through Hybris services and provide a uniformed integration capability for both Mobile and Web-based front-end systems to connect to the Hybris server for data on products and customers.

    Industry | Manufacturing
    Location | New Zealand

    One of New Zealand’s largest listed company, Fletcher Building operates in six divisions: building products, distribution, concrete, residential, development and construction. The client had a fractured online presence leading to them lagging amongst market players in similar industry sectors. Customers’ orders were being placed within branches and via phone calls.

    By partnering with Royal Cyber, Fletcher Building was able to integrate their back-end systems through Hybris services and provide a uniformed integration capability for both Mobile and Web-based front-end systems to connect to the Hybris server for data on products and customers.


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      Challenges

      Lack of an online presence resulting in a lag amongst market players

      Lack of automated orders increased the rate of returns & resulted in high redelivery costs

      Customer orders being place manually within individual branches or by phone

      Inability to scale the business with traditional trade and retail channels

      How We Did It

      Provided a robust architecture and delivery support system
      Divided the scope of service into measurable deliverables
      Adopted a low-risk implementation strategy
      Leveraged an agile methodology to deliver components based on the feedback
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      Key Outcomes

      9%

      Increase in Digital Sales equaling $4.8m per month

      23%

      Increase in month on month growth ahead of accounts migration

      15,000

      Active Users per month including 10,781 unique app users an 4,603 unique portal users

      25%

      Increase in traffic of existing users across app and portal

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      Sam Beattie

      Product Manager

      I really want to thank the whole team for getting this project delivered. Royal Cyber made the whole process easy for us and I’m proud of the work we have delivered and the time it took us to deliver it. Look forward to working with you’ll on the next product

      100%

      success in delivering business outcomes

      Audience

      • Executives, CTOs, Director

      • IT Consultants

      • Business Analysts

      • Project Managers

      • IT Project Coordinators

      • Architects and Specialists

      Case Study

      Creating a uniformed SAP Hybris-based digital infrastructure for Fletcher Building

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