CASE STUDY

Driving Customer Success with Agile Delivery of Projects

Impact of ServiceNow ITBM on a Fortune 500 Insurance Company

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    Industry | Insurance
    Location | USA
    Technology | ServiceNow
    Client Customers | 20+ million
    Company Size | $56.9 billion, 46,000 employees

    An American Fortune 500 insurance company was having a challenging time with their legacy project management systems. They had difficulty handling workflows, projects, and obtaining end-to-end reports. The legacy systems made it difficult for the client to draw accurate real-time insights, manage resources, and meet project deadlines.

    To resolve the client’s challenges, Royal Cyber worked closely to standardize their processes and implement a platform to manage the project life cycle effectively. This case study dives into how we implemented ServiceNow ITBM to ensure on-time delivery of projects and faster time-to-market with shortened release cycles.

    Industry | Insurance
    Location | USA
    Technology | ServiceNow
    Client Customers | 20+ million
    Company Size | $56.9 billion, 46,000 employees

    An American Fortune 500 insurance company was having a challenging time with their legacy project management systems. They had difficulty handling workflows, projects, and obtaining end-to-end reports. The legacy systems made it difficult for the client to draw accurate real-time insights, manage resources, and meet project deadlines.


      Read the Full Story

      Challenges

      Complex Collaboration between Existing Processes

      Zero Visibility of Projects

      Difficulty in Making Financial Forecasts

      Slow and Clunky Project Portfolio Management (PPM) Tool

      How We Did It

      Thorough Analysis
      Turbocharged the Project Management Processes
      Workshop
      Modernization and Transformation
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      Key Outcomes

      98%

      Total global demands managed

      25%

      Increase in spend on strategic activities

      30%

      IT resources shifted to strategic activities

      Reduced

      Reporting cycles and project risks

      Ensured

      On-time delivery of projects

      Client Director

      Client Director

      Strategy and Project Management

      With Royal Cyber’s ServiceNow practice, we have dynamically prioritized and approved project commencement, prepared right schedules, allocated budgets and resources, and ensured that the projects are on track.

      $150k

      Savings by Retiring Old Systems

      Audience

      • Executives, CTOs, Director

      • IT Consultants

      • Business Analysts

      • Project Managers

      • IT Project Coordinators

      • Architects and Specialists

      Case Study

      Learn how ServiceNow ITBM can improve your company's project management processes.

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