A Trusted Leader in ITSM Implementation

ServiceNow Consulting Services

With 20+ years of experience in the enterprise service management space, Royal Cyber provides ServiceNow consulting services to automate IT, employee, and customer service workflows. As a ServiceNow Specialist Partner, we understand the service management capabilities which have helped us break down silos, deliver employee and customer satisfaction, and improve productivity. Our certified specialists offer ServiceNow implementation, consultancy, integration, service orchestration, stakeholder communication, training, and support services to clients worldwide.

Certified ServiceNow Experts


Take Advantage of Quebec Upgrade

he Now Platform is a platform for 21st-century enterprises that helps organizations build the future of IT at speed, proactively manage security, risk, and cost, create engaging employee experiences, boost customer loyalty, and build connected cross-enterprise workflow apps fast.

ServiceNow Consulting Offerings

Our ServiceNow consulting services enable clients to quickly transform processes within IT and improve employee and customer experience.

Thrive In the New World of Hybrid Work with Rome

The Now Platform is the platform of platforms for 21st-century enterprises that helps organizations build the future of IT at speed, proactively manage risk, security, and cost, enhance employee productivity, boost customer loyalty, and build cross-enterprise workflow apps faster.

ServiceNow Consulting Solutions

We provide intuitive, self-service ServiceNow consulting solutions that enable organizations to achieve best-in-class results.

ServiceNow Add-ons

Royal Cyber ServiceNow consulting services provide multiple, ready to use add-ons that reduce the overall implementation time.

Employee Rating Card

Intuitive Employee Performance Management


VDI Intake

Employee Service Center providing a unified and consumer-like experience.

IIS Reset

Take complete control of your Datacenter Operation.

Disk Clean Up

A comprehensive tool to manage data within the instance.

Azure DevOps

VSTS + ServiceNow – A perfect collaboration between cross-functional teams.

MS Teams + ServiceNow

Receive notification in MS Teams for any new or updated incidents.

ServiceNow Consulting Services Differentiators

Royal Cyber helps organizations transform enterprise service management with a single platform.

Case Studies

Customer Satisfaction is Our Priority

Words can’t express how much you’ve done to make today happen and how much I appreciate it. Looking forward to our continued association as we leverage this new capability.

Michael Ali

Michael Ali
Chief Technical Officer at OMEGA Engineering

Our ServiceNow Videos

From Our Blog

Get Maximum Value from ServiceNow Software Asset Management

Today’s enterprises are soaring towards digital transformation, and software asset management (SAM) continues to reduce costs for fueling this C-level imperative. However, software license management is not a tiny task, and software publisher’s material risk of being audited and the disruption it causes has never been greater. These risks are a significant distraction from innovation and other initiatives.

Enhancing Service Delivery with ServiceNow Predictive Intelligence

Predictive Intelligence for ITSM empowers agents/users with a layer of artificial intelligence across the ServiceNow platform, which helps to resolve tickets faster using different frameworks (Classification, Similarity, Clustering, Regression)

End to End Employee Journeys with ServiceNow HRSD

ServiceNow HR Service Delivery improves the employee experience by automating routine tasks, providing tools that help HR Professionals deliver various HR services, and timely communication to employees.

Improve ITSM Efficiency with ServiceNow Agent Workspace

Agent Workspace for ITSM integrates the platform functionality specific to tier-1 agents and puts these features into an easy-to-navigate one window user Interface.

ServiceNow FAQ

01. What is ServiceNow?

ServiceNow is a cloud-based platform that enables businesses to build digital workflows that scale customer service and IT operations, make employees productive, and drive business growth. At present, more than 6,200 enterprise customers worldwide use ServiceNow for their digital transformation initiatives.

02. What is predictive intelligence in ServiceNow?

Predictive intelligence in ServiceNow uses advanced machine learning capabilities to categorize, route, and assign tasks. At Royal Cyber, we use agent intelligence to provide frictionless IT service delivery

03. What is GRC ServiceNow?

ServiceNow Governance, Risk, and Compliance (GRC) is an application that gives real-time view of risks and compliances to businesses. It improves the decision-making abilities of the management and performance across the organization. Our team uses the GRC module to effectively manage the governance framework including policies, laws, best practices, and regulations in one system.

04. What is ServiceNow CMDB?

ServiceNow Configuration Management Database (CMDB) maintains records of infrastructure and service data used across the system. Royal Cyber helps enterprises better understand the IT environment, which ensures business integrity and stability.

05. What’s new in Paris ServiceNow?

In the recently announced Paris release, ServiceNow added new features along with fixes for existing products. However, out of all, the top 10 most promising features added in the Paris release were in Customer Service Management, DevOps, Field Service Management, Mobile App Security, Performance Analytics, Predictive Intelligence Workbench, Project Portfolio Management, CMDB, Software Asset Management, and Process Automation Designer modules.

06. What is ServiceNow Virtual Agent?

ServiceNow Virtual Agent aids users in carrying out conversations using an interface. It helps users quickly extract information from the ServiceNow platform, make decisions, and perform everyday tasks smoothly. It is also called the customer service model of the future.

07. How do you get CCPA compliance?

Complying with CCPA requires organizations to follow best practices and prepare the organization for the future. Organizations must understand data, manage consumer rights and vendors, archive data, train and monitor, and report issues to government authorities.

08. What is ServiceNow testing?

ServiceNow is a cloud-based platform that uses an automated testing framework (ATF) for performing tests on applications. ATF helps in ensuring that the product is defect-free and the functionalities work as expected.

9. What is ServiceNow ITBM?

Information Technology Business Management (ITBM) is a module that enables organizations to foresee business requirements, allocate resources, understand the demand needs, and evaluate the value that they might achieve. ITBM can improve project predictability and accelerate delivery.

Let's work together. Connect with us today

GET a FREE E-BOOK of “Understanding the Impact of Enterprise Service Management”


    Or Contact Us Directly:

    customer support