A Look into the Latest Releases and Insights about ServiceNow for August 2024
As a ServiceNow Premier Partner, our team is committed to helping enterprises better understand how they can achieve excellence by leveraging the various capabilities of the Now Platform. We share a monthly recap of our latest updates, customer stories, and insights into the latest ServiceNow technology.
Upgrading SWBC DevOps Capabilities with ServiceNow and Azure DevOps Integration
The ServiceNow partner team recently had the opportunity to help the Southwest Banking Corporation enhance its DevOps processes by seamlessly integrating ServiceNow with Azure DevOps. Their disconnected and unsynchronized tasks were now effortlessly managed to create a unique solution that offered the following benefits:
- Real-time Demand Forecasting Capabilities that Predicted 6-9 Months Ahead
- 100% Automated DevOps Process with 95% Accuracy Rate
ServiceNow Insights from RC: How to Elevate Customer Service with Now Assist for CSM
Our expert discusses how Now Assist for ITOM, and ITSM enhances technology workflows with Gen AI. By automating tasks such as alert analysis, incident summarization, and incident resolution notes, IT operations have never been more streamlined for ServiceNow ITOM and ITSM users.
Read to discover more about how Now Assist helps IT teams improve efficiency, reduce downtime, and deliver better services, and get a step-by-step account of how to install this latest solution:
ServiceNow Partner Expert Views: ServiceNow Now Assist
Take insights directly from our ServiceNow leaders! Our experts in this LinkedIn article series reveal what enterprises should expect from the latest ServiceNow Now Assist capabilities and features.
Now Assist for ITOM and ITSM: The Path to Faster & Better IT OperationsI
Read more about how we helped one of the largest automotive service providers increase the accuracy of vehicle inspections through AI. There weren’t many manual mistakes, the inspections were quicker, and they were at optimal when our AI solution was in practice.
Enhancing Your Employee Experience with ServiceNow’s Now Assist for HR Service Delivery
Need help understanding the role of generative AI in HR workflows better? Our expert goes on a deep dive to explain the role of Now Assist in ServiceNow HRSD. With capabilities like case summarization, resolution note generation, and chat summarization, HR teams are empowered to provide the best employee experience.
Is your enterprise still undecided on whether to incorporate AI into HR? We suggest reading our expert’s take on the importance of AI adoption in HR and the challenges and opportunities it presents:
Customer Success Stories: ServiceNow CMDB Series
As part of our customer story collection, we share how our team used ServiceNow CMDB to help Texas Roadhouse resolve several IT issues.
Renewing the Request Management System (Part 4)
The client faced the challenge of poor service catalogs that lacked categorization and definition of offerings. The limited options for service catalogs led to inaccurate reporting, unnecessary CIs, misclassified tickets, and delayed issue identification that hampered the teams’ productivity. With the help of ServiceNow CMDB, the team was able to set up a proper classification for incident tickets, expand service offerings within the service catalog, and encourage end users to leverage the new request management system.
Read our case study to learn how we helped the client achieve employee productivity and engagement with a revamped request management system:
Stay Tuned for Updates!
For more insights on the latest about ServiceNow solutions and services, contact us.