CASE STUDY

Streamlining Customer Service with Direct Order Queries using the Trade App

SAP Gold Partner

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About The Client

The client is one of the largest listed companies in New Zealand, with a market capitalization of over NZ $2.8 billion. The company operates in six divisions: building products, distribution, concrete, residential, development and construction. They sell over 74,000 product lines from concrete to paint and plasterboard and are the manufacturers of frames and trusses from eight manufacturing plants nationwide.

Industry | Building Products
Solutions | SAP Commerce, Salesforce CRM
Location | New Zealand

Business Challenges

Business Solutions

Order Queries using the Trade App

Key Outcomes

Delivered Exceptional Customer Service with Quick Resolutions
Increased Customer Engagement, Retention and Loyalty
Reduced Time to Serve Customers
Promoted the Adoption of Digital Tools as a Service

Related Case Study

Streamlining Customer Service with Direct Order Queries using the Trade App


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