Industry

Retail & Building
Supplies

Technology

SAP Commerce

Location

Australia

About the Client

One of Australia’s largest and oldest plumbing merchants, recently celebrated 150 years in the industry and has a specialist team that helps to inspire ideas, share their expertise, and guide customers through every stage of the project. With only a marketing website in place, they were looking for a new B2B portal, through which they can engage with their trade customers.

Business Challenges

Lack of a B2B portal to engage with trade customers
Manual approach using web form submissions and phone calls
Time consuming methods prone to error
Order failures and poor customer satisfaction

Business Solution

Developed a solution utilizing Hybris Commerce Cloud
Implemented the Angular-based Spartacus Functionality
Created a Headless Architecture Front-End Application
Offered Real-time view of Transaction Status

Key Outcomes

Increased

Order Volume

Accelerated

Business Cycles

Real-time

Visibility of Transaction Status

Improved

Responsiveness

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