CASE STUDY
Cross Cloud Integration of Salesforce Commerce Cloud
Industry | Beauty
Location | USA
Headquartered in Pennsylvania, Brambleberry is a beauty and cosmetics company. They combine creative inspiration, expert guidance, and high-quality handcraft supplies, all in one place so customers can spend more time in making and sharing the things they love. The Brambleberry Business and IT team were looking to share their customer data across multiple Salesforce CRM Clouds such as Sales, Service & Marketing using one Unique ID. The purpose behind this was to have single dashboard and point of visibility for their business and IT department to see their customer data.
Royal Cyber partnered with Brambleberry to implement cross cloud integration on Salesforce Commerce Cloud using APIs. In the solution architecture, the hierarchy of the cloud platforms has been restructured in the sequential order as mentioned below:
Salesforce Commerce Cloud -> Service Cloud -> Marketing Cloud
After the cross-cloud integration in the restructured architecture, SFCC made callouts to Service Cloud only. All the data that needs to be worked on is updated in the Service Cloud and a status of those records are maintained accordingly. This Service Cloud will connect to Marketing Cloud (ExactTarget) using the standard connector called Marketing Cloud Connect. Marketing Cloud is a package that is installed and this single integration user credentials synchronizes all the data present in the Service Cloud to the Marketing Cloud.
Industry | Beauty
Location | USA
Headquartered in Pennsylvania, Brambleberry is a beauty and cosmetics company. They combine creative inspiration, expert guidance, and high-quality handcraft supplies, all in one place so customers can spend more time in making and sharing the things they love. The Brambleberry Business and IT team were looking to share their customer data across multiple Salesforce CRM Clouds such as Sales, Service & Marketing using one Unique ID. The purpose behind this was to have single dashboard and point of visibility for their business and IT department to see their customer data.
Royal Cyber partnered with Brambleberry to implement cross cloud integration on Salesforce Commerce Cloud using APIs. In the solution architecture, the hierarchy of the cloud platforms has been restructured in the sequential order as mentioned below:
Salesforce Commerce Cloud -> Service Cloud -> Marketing Cloud
After the cross-cloud integration in the restructured architecture, SFCC made callouts to Service Cloud only. All the data that needs to be worked on is updated in the Service Cloud and a status of those records are maintained accordingly. This Service Cloud will connect to Marketing Cloud (ExactTarget) using the standard connector called Marketing Cloud Connect. Marketing Cloud is a package that is installed and this single integration user credentials synchronizes all the data present in the Service Cloud to the Marketing Cloud.
Challenges
Inefficiency of the existing architecture for cross-cloud integration
Complexity in data management between the integrated cloud platforms
Manual updating of customer account ID in the Marketing Cloud
Time-consuming and poor customer data management
How We Did It
Key Outcomes
Increased
order conversiont
Improved
sales and operational forecasting
Elimination
of duplicate customer data
Project Manager
It has been a pleasure working with the Royal Cyber team. It’s been great to be able to leverage their resources and create seamless integrations within our platform.
30%
Savings in Manual Effort
Audience
Executives, CTOs, Director
IT Consultants
Business Analysts
Project Managers
IT Project Coordinators
Architects and Specialists