CASE STUDY
Enhancing Customer Trust and Compliance Using Databricks for Leading Financial Services Company

Industry | Finance

Technology | Databricks

Location | United States

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The client is a reputable financial institution headquartered in Chicago, Illinois, serving the Midwest region of the United States. Established in 1978, it has grown to become one of the leading banks in the region, known for its commitment to providing personalized banking services and innovative financial solutions. The bank offers various services, including personal and business banking, wealth management, and investment. However, it faced challenges in effectively managing customer complaints to maintain trust and ensure compliance with data protection regulations.


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Challenges

Reputational Risk

Customer Privacy

Regulatory Compliance

Operational Efficiency

Key Outcomes
20%

Improvement in Customer Satisfaction

25%

Increase in Customer Loyalty

30%

Improvement in Operational Efficiency

GDPR & CCPA

Compliance

Solutions

NLP-Based Anonymization

Machine Learning Classification

Business Analytics

ETL processes on Databricks

What Customer Say about RoyalCyber

The team excelled in implementing a customised compliance and customer privacy solution with the invaluable assistance of Databricks. Our customers now have enhanced trust in our services, enabling us to operate securely and confidently.

 Director- AI/ML Solutions

40%

Increase in Reported Customer Trust

Audience

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