Industry

Construction

Solution

UX, SAP

Location

New Zealand

About the Client

Pioneers of the construction industry for over 100 years, Golden Bay have built a reputation as New Zealand’s most reliable manufacturer and distributor of cement products. They have developed eco-friendly binder solutions and are committed to reducing their carbon footprint by 30%, leading the way in decarbonization for a sustainable future.

Business Challenges

The client’s previous portal was reaching the end of its technical life
The portal caused frustration among customers and service teams due to its technical errors
Customers sought improved functionalities to be able to place bulk orders
Required a stable, B2B portal allowing customers to place orders digitally

Business Solution

Provided a solution powered by Spartacus with a SAP Commerce backend
Created an easy-to-use digital channel for customers thereby increasing loyalty
Reduced admin time and information delays
Expedited order processing, improving productivity, increasing customer satisfaction
Implemented Google Analytics and a 24×7 uptime monitoring tool
Delivered a Content Management Solution to easily update content

Key Outcomes

Improved

Customer Service Experiences

Easily

Scalable with Enhanced Performance

Higher

Productivity and Customer Satisfaction

Shared

Infrastructure and Cost-Effective

Seamless

B2B Digital Order Management Portal

Reduced

Re-Occurring Technical Errors

Easy-to-use

Digital Channel to Market

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