CASE STUDY

Leading Retailer Improves 60% ROI by Integrating Salesforce with MuleSoft


By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.




Industry | Retail
Technology | MuleSoft
Location | USA

The client is one of the largest mattress retailers in North America founded in 1986, headquartered in Houston, Texas. The client wanted to check in their Salesforce CRM about customer details such as their preference or discount credit card or other information to assist them better.

Industry | Retail
Technology | MuleSoft
Location | USA

The client is one of the largest mattress retailers in North America founded in 1986, headquartered in Houston, Texas. The client wanted to check in their Salesforce CRM about customer details such as their preference or discount credit card or other information to assist them better.


By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.




Challenges

Lack of Integration with multiple back ends

Lack of Insights for better decisioning

Lack of Driving a consistent sales experience

Optimize customer buying journey

How We Did It

Integrating Multiple Databases using Elastic Search & Kibana
Integrated Salesforce CRM with back-end databases
Implementing MuleSoft O-Data connector
Drive consistent sales experience
Download PDF

Key Outcomes

60%

Increase in ROI

40%

Increase in Customer Profiling

25%

Increase in Customer Retention

Response Time

Increase in System Response time

IT Director

Mattress Firm

Delivery Manager, API Management

I would like to appreciate for the outstanding efforts Royal Cyber team has done on the success of our plans without any issues or interruptions.

60%

Increase in ROI

Audience

  • Executives, CTOs, Director

  • IT Consultants

  • Business Analysts

  • Project Managers

  • IT Project Coordinators

  • Architects and Specialists

Case Study

Discover How this Retailer Improved their ROI by Integrating Salesforce with MuleSoft AnyPoint Platform.

Download Btn White