CASE STUDY
Scaling ServiceNow with Azure DevOps for A Health Insurance Company
Industry | Insurance
Technology | Azure DevOps
Location | USA
One of USA’s leading innovators in the health and wellness business was facing a new challenge – to integrate their ServiceNow and Azure DevOps platforms to ensure a seamless data transfer. The integration was required to manage and process the life cycle needs.
By partnering with Royal Cyber, they were not only able to ensure the integration of both the platforms but also search and identify data during storage in the ServiceNow application. Through REST messages they were able to ensure immediate updates and minimize the error by relying on a system-driven process for life cycles – all while having a single window access for maintaining and tracking the storyboard.
Industry | Insurance
Technology | Azure DevOps
Location | USA
One of USA’s leading innovators in the health and wellness business was facing a new challenge – to integrate their ServiceNow and Azure DevOps platforms to ensure a seamless data transfer. The integration was required to manage and process the life cycle needs.
By partnering with Royal Cyber, they were not only able to ensure the integration of both the platforms but also search and identify data during storage in the ServiceNow application. Through REST messages they were able to ensure immediate updates and minimize the error by relying on a system-driven process for life cycles – all while having a single window access for maintaining and tracking the storyboard.
Challenges
Platform integration
Maintain version control
Avoid duplication of tasks and issues
Identification and connection of tasks and issues
How We Did It
Key Outcomes
40%
Increase in ROI
30%
Increase in issue management
20%
Drop in incorrect entries
IT Director
With Royal Cyber’s ServiceNow practice, we have dynamically prioritized and approved project commencement, prepared right schedules, allocated budgets, and resources, and ensured that the projects are on track.
20%
Drop in incorrect entries
Audience
Executives, CTOs, Director
IT Consultants
Business Analysts
Project Managers
IT Project Coordinators
Architects and Specialists