CASE STUDY
Digital Transparency with Connected IT Using ServiceNow ITAM
Industry | Insurance
Technology | ServiceNow
Location | USA
USA’s third largest health insurance company which ranks 52 in the Fortune 500 and boasts of over 20 million members needed to upgrade the manual software asset management system and deliver a connected IT infrastructure. Additionally, the data software inventory impeded complex operations that required quick responsiveness from IT to customers.
By partnering with Royal Cyber, they replaced the legacy IT systems with ServiceNow IT Service Management thus streamlining the IT environment and providing visibility of their assets. Along with utilization of ITAM, a service catalog was created for the purpose of dealing with redundant assets across the company. Thus, with increased visibility and control over assets the company achieved millions of dollars in savings.
Industry | Insurance
Technology | ServiceNow
Location | USA
USA’s third largest health insurance company which ranks 52 in the Fortune 500 and boasts of over 20 million members needed to upgrade the manual software asset management system and deliver a connected IT infrastructure. Additionally, the data software inventory impeded complex operations that required quick responsiveness from IT to customers.
By partnering with Royal Cyber, they replaced the legacy IT systems with ServiceNow IT Service Management thus streamlining the IT environment and providing visibility of their assets. Along with utilization of ITAM, a service catalog was created for the purpose of dealing with redundant assets across the company. Thus, with increased visibility and control over assets the company achieved millions of dollars in savings.
Challenges
Multiple legacy systems and software
Poor software inventory
Low visibility and control of assets
Lack of knowledge on purchasing paths and licenses
How We Did It
Key Outcomes
95%
Automated software tracking
40%
License costs savings
45000
Employees on 1 platform
Client Director
Thanks to Royal Cyber, we’re no longer waiting on people or processes to obtain a single source of truth. ServiceNow platform and Royal Cyber’s expertise help us orchestrate systems using intelligent automation, big data, and machine learning.
40%
License costs savings
Audience
Executives, CTOs, Director
IT Consultants
Business Analysts
Project Managers
IT Project Coordinators
Architects and Specialists