CASE STUDY

Digital Transparency with Connected IT Using ServiceNow ITAM


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Industry | Insurance
Technology | ServiceNow
Location | USA

USA’s third largest health insurance company which ranks 52 in the Fortune 500 and boasts of over 20 million members needed to upgrade the manual software asset management system and deliver a connected IT infrastructure. Additionally, the data software inventory impeded complex operations that required quick responsiveness from IT to customers.

By partnering with Royal Cyber, they replaced the legacy IT systems with ServiceNow IT Service Management thus streamlining the IT environment and providing visibility of their assets. Along with utilization of ITAM, a service catalog was created for the purpose of dealing with redundant assets across the company. Thus, with increased visibility and control over assets the company achieved millions of dollars in savings.

Industry | Insurance
Technology | ServiceNow
Location | USA

USA’s third largest health insurance company which ranks 52 in the Fortune 500 and boasts of over 20 million members needed to upgrade the manual software asset management system and deliver a connected IT infrastructure. Additionally, the data software inventory impeded complex operations that required quick responsiveness from IT to customers.

By partnering with Royal Cyber, they replaced the legacy IT systems with ServiceNow IT Service Management thus streamlining the IT environment and providing visibility of their assets. Along with utilization of ITAM, a service catalog was created for the purpose of dealing with redundant assets across the company. Thus, with increased visibility and control over assets the company achieved millions of dollars in savings.


By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.




Challenges

Multiple legacy systems and software

Poor software inventory

Low visibility and control of assets

Lack of knowledge on purchasing paths and licenses

How We Did It

ServiceNow IT Asset Management (ITAM)
ServiceNow IT Service Management
Service Catalog
Automated approval process
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Key Outcomes

95%

Automated software tracking

40%

License costs savings

45000

Employees on 1 platform

Client Director

Client Director

IT Infrastructure & Services

Thanks to Royal Cyber, we’re no longer waiting on people or processes to obtain a single source of truth. ServiceNow platform and Royal Cyber’s expertise help us orchestrate systems using intelligent automation, big data, and machine learning.

40%

License costs savings

Audience

  • Executives, CTOs, Director

  • IT Consultants

  • Business Analysts

  • Project Managers

  • IT Project Coordinators

  • Architects and Specialists

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