About the Client
Laminex specializes in supplying laminates for benchtops, kitchens, and bathrooms to markets in Australia and New Zealand. It is a large company subsidiary with approximately 30 construction-related brands that supply building materials, plywood, steel, and much more.
The client was looking for a reliable solution to help trade customers identify and locate related products.
Business Challenges
Business Solution
Key Outcomes
Increased
Customer Satisfaction
Reduced
Dependency on the IT Team
Enhanced
Conversions
Elevated
Average Order Value
Reduced
Calls to the Contact Center