CASE STUDY
Revolutionizing Software Asset Management for Healthcare Company with a Custom Mapping Solution
Industry | Healthcare
Technology | ServiceNow
Location | USA
ServiceNow
The client is a US-based healthcare services provider whose network spans over 10+ countries in 25+ global offices. The client manages 500+ hospitals, offices, and clinics that help ensure its patients receive the highest standard of care across continents. Recently, it has faced significant challenges in managing its complex IT infrastructure and service network; therefore, it needs assistance building a robust SAM framework that promotes visibility and efficiency.

By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.




Challenges

Lack of visibility into its software assets

No single point of contact for application services.

Millions of software installations are left unmanaged, leading to operational and compliance issues.

Poor implementation of the Software Asset Management (SAM) framework

Key Outcomes
200,000
End-User Devices Used for Integrating Insights
455,000
Devices with Complete Visibility into Operations
Real-Time
Insights for 25+ Global Offices
Solutions

Our ServiceNow team configured and deployed ServiceNow Discovery for comprehensive asset visibility.

Set up integrations with Intune and MECM to capture real-time data from end-user devices.

Created a robust SAM framework to check compliance and optimizations

Automated the creation of business service maps.

What Customer Say about RoyalCyber
I want to thank the ServiceNow team for creating a robust SAM framework that helps our IT team track our software and devices worldwide.
Craig McCroskey
Craig McCroskey
Sr. IT Director

5+ Million

Software Installations

Audience

  • Executives, CTOs, Director
  • IT Consultants
  • Business Analysts
  • Project Managers
  • IT Project Coordinators
  • Architects and Specialists
Related Case Studies
Automation of Medical Claims Synchronization for Leading Healthcare Services Provider
B2B E-Commerce Website with AWS
CMS Upgrade