Industry

Manufacturing

Solution

Salesforce CRM

Location

Europe

About the Client

Headquartered in Norwalk, Connecticut, the client is a leading instrumentation engineering company in the United States. With over six decades of industry expertise, they specialize in highly engineered process measurement and control solutions across various sectors. Renowned for its customer-centric approach, the company is dedicated to delivering exceptional service and support, making them the preferred choice for cutting-edge and innovative process control solutions.

Business Challenges

Faced challenges due to the lack of integration between the Commerce platform SAP and Syteline ERP with Salesforce CRM.
Service agents had to log in to three individual platforms to access order data, resulting in redundant actions and decreased productivity.
Inefficiencies and limitations due to separate storing of customer data.
Time-consuming and tedious process, resulting in longer customer wait times.
Lack of comprehensive insights hindered effective decision-making and data analysis.

Business Solution

Developed a custom integration between Salesforce, Syteline ERP, and SAP Hybris Commerce Cloud to streamline data access and increase efficiency.
Implemented asynchronous integration approach and used Boomi as the middleware to ensure scalability and simplify maintenance.
Implemented an error-handling mechanism to handle data processing failures.
Built three key custom integrations in Salesforce to transfer customer data, orders, and estimates.
Designed integration on the Salesforce side to process multiple records simultaneously.

Key Outcomes

Real-Time Insights

Integrated systems provide real-time data, aiding in informed decision-making.

Cost Savings

By reducing manual processes and improving efficiency, you can lower operational costs.

Scalability

Integrated systems can scale with your business growth, allowing you to add new functionalities.

Better Inventory Management

Real-time inventory tracking helps in reducing stockouts and optimizing inventory levels.

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