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Build the Best of the Breed Bots Today!
Industry Vertical Support
IBM Watson opens up opportunities in entirely new ways. Royal Cyber’s Watson solutions help businesses get closer to customers, reinvent workflows, identify new opportunities, and emerge competitive. Our solutions help automatically build statistical models of your data, so that you can take action with insight into behavior drivers.
Healthcare
Connecting patients to the right associates directly via portal connectivity
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Healthcare
- Connecting patients to the right associates directly via portal connectivity
- Give appointment details, make modifications, and update personal details
- Let patients refill prescriptions, pay bills, and take action on alerts
- Deliver lab tests, procedure outcomes and recommends the next steps
- Offers convenient help across all channels – text, email, mobile app, website, and call center
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Food & Restaurant
CANCELATION – Make it easier restaurant customer to cancel, change and or re-book a table
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Food & Restaurant
- CANCELATION – Make it easier restaurant customer to cancel, change and or re-book a table
- TABLE RESERVATION – Let your restaurant customers book tables instantly and simply
- INSTANT NOTIFICATIONS BY EMAIL – Get an email for each reservation and user’s phone number to contact on reservation details
- TABLE LOCATION – Allows chatbot users to select a preferred table location: indoor or outdoor
- NO APPS TO DOWNLOAD – Gain access to chatbot-only benefits to make reservation without downloading mobile apps
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Ecommerce & Retail
Recurring customer service issues can benefit from minimum amount of interactions. RC Bot can make better and quicker decisions.
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Ecommerce & Retail
- Recurring customer service issues can benefit from minimum amount of interactions. RC Bot can make better and quicker decisions.
- RC Bot helps consumer’s makes smart searches based on users past buying behavior for and place their gift order online.
- It can follow up with additional questions based on the intended audience, occasion and sentiment in order to suggest a best choice on line.
- Help customer personalize their customer experience to increase customer lifetime value.
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Travel & Leisure
FLIGHT INFORMATION & SEARCH – Track flight status in a real-time. Links airport delay information to the affected flight. Reports both runway and gate times.
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Travel & Leisure
- FLIGHT INFORMATION & SEARCH – Track flight status in a real-time. Links airport delay information to the affected flight. Reports both runway and gate times.
- LUGGAGE – How many bags can you take? What are the weight and size? What will it cost? Which destinations allow travel with pets?
- AIRLINE REWARDS PROGRAM – Check your miles offered by airline loyalty programs.
- Deliver right travel deals and advice.
- Make searches, purchases, and upgrades easy, via simple text or speech
- Provide travel updates and suggest alternative options if desired
- Offer immediate assistance via text, email, app, website, call center, or branch
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Finance & Banking
Turn daily payments, transactions, balance updates, bill-pay and policy changes into simple voice or text exchanges.
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Finance & Banking
- Turn daily payments, transactions, balance updates, bill-pay and policy changes into simple voice or text exchanges.
- Make big data actionable for providing right offers like when rates drop or providing coverage and investment options with lifestyle changes.
- Provide real-time financial guidance at the point of engagement.
- Remove friction points through text, email, mobile app, website, and call center – for immediate support and resolution.
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Logistics
Help customers with relocation assistant – booking dates, time and cost? Including changes and cancellations.
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Logistics
- Help customers with relocation assistant – booking dates, time and cost? Including changes and cancellations.
- Offer instant quotes based on the # of bedroom moves and services – packing/unpacking, assembly/disassembly and distance travelled.
- Locate items via GPS tracking and provide the state of relocation move – in-transit, arrived etc.
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Insurance
Consumers prefer self-service channels when it instantly answers their questions or needs.
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Insurance
- Consumers prefer self-service channels when it instantly answers their questions or needs.
- Bots conducts meaningful conversations to answer questions or issue at hand.
- Make everyday engagements with insurance providers easier, faster and with more convenience.
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Government
Help a user find the person by giving the Name or phone number
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Government
- Help a user find the person by giving the Name or phone number
- Make searches and provide suggestion, via simple text or speech
- Provide person information suggest alternative matches if desired
- Give immediate, results and provide the location of the person pointing to google map
- Offer instant support across all channels – text, email, mobile app, website, call center, or branch
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Telecom
Connect customers to the right contacts directly
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Telecom
- Connect customers to the right contacts directly.
- Get the status update about the internet or services.
- Let customer easily recharge their accounts and take action on alerts.
- Suspend / Resume services and procedure outcomes and recommended further steps.
- Give appointment details, make changes, and complete personal updates.
- Check eligibility of the phone and suggest best plan for upgrade.
- Offer convenient help across all channels – text, email, mobile app, phone, and website.
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Call Center
Revolutionize call centers with a cognitive tool to gain new insights from phone interactions.
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Call Center
- Combining Watson Speech to Text, with Watson Tone Analysis in an app we can convert speech to text, samples segments in real time, and plots the measured emotion on a graph.
- The Professionalism of call handlers could be charted over time at an individual level, at a building level and a corporate level.
- Automatic Calls redirection to someone better suited to dealing with an angry person, or sad person.
- Retention of customers could be gauged against the emotional levels inside of the conversation.
- Structure of emotions could be matched against handling of certain policies
- Customer choices are often made based on sentiment. The future quality of a service could change based on something as simple as caring about the tone of a conversation.
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Integrations
Facebook, Slack, Skype, SMS, Email etc.
Service Now, Zendesk, Salesforce etc.
Any existing platform
Compelling Business Benefits
- Immediate response
- 24×7 Availability
- Personalized user experience
- Encourages self service
- Multi-channel consistency
- Improvement in Conversion ratio
- Knowledge centralization
- Improvement in Productivity & operational effectiveness
- Staff retention
- Easy to build low cost base solution
Royal Cyber’s Competitive Advantage
- Higher Customer Satisfaction Guaranteed with minimum resources (Cost Effective, Scalable, 24*7 Assistance, Analytics to Monitor Performance)
- Continuous Improvement with Self Learning Capability
- Omni channel platform which provides best online shopping experience and 24*7 support by our Hybrid solution (Agent + AI)
- Multilingual Support
- Sentiment Analysis to improve customer service.
- Extra Security Measures
- Sophisticated ML algorithms for better results.
- Easy to integrate functionality with any platform of choice