Royal Cyber helps insurance companies provide self-service experiences to customers and free their staff for strategic initiatives in the insurance buyer journeys. From differentiating policyholder experience to connecting your business operations from front to back, our certified ServiceNow experts tailor solutions for the insurance industry by integrating workflows. We are also helping insurers deliver integrated, automated, anytime-anywhere service to their customers and employees.
Top Insurance Industry Challenges
Reimagining your Core Insurance Processes
Our ServiceNow Offerings
Here’s how we’ve been enabling our clients achieve their business goals.
Powering Customer Success with Agile Delivery of Projects
A for-profit insurance company dealt with legacy PPM tools that were fragmented, inflexible, and difficult to maintain. Royal Cyber migrated the legacy Project Portfolio Management (PPM) processes to the ServiceNow platform and effectively managed the project lifecycle from demand to resource and program management. The solution helped the client manage 98% of total demands, increase spend on strategic activities by 25%, and shifted 30% of IT resources to strategic activities.
Modernize IT Infrastructure with ServiceNow To Eliminate Silos
A leading insurance company wanted to address siloed and redundant systems for ITOM and Configuration Management Databases (CMDBs). They also lacked visibility into the interconnectedness of infrastructure assets and the affected areas of outages. We used Discovery to provide new layers of insight into the IT stack layers (application, platform, operating system, virtual and physical layers) and their internal and external dependencies. The solution helped the client reduce the time spent on the incident resolution by 60%.