Performance Analytics Fundamentals for ServiceNow enthusiasts keen on learning ServiceNow Performance Analytics.
Learn how to use ServiceNow Performance Analytics to analyze and report the IT Service Quality and Performance in the ServiceNow enterprise cloud. Harness the power of performance management to make better data?driven decisions and improve service delivery.
Course Topics
- Understand the basic administration skills needed to support ServiceNow Performance Analytics
- Indicator analysis using the Analytics Hub
- Configure Data Collection Jobs
- Charts and Dashboard
- Leveraging ServiceNow Performance Analytics Plugin
- Build Custom Widget Visualizations
- Dashboards and Widgets
- Data Filtering
Audience:
- IT Asset Manager
- Software Asset Manager
- ServiceNow Architects
Course logistics:
This instructor-led course allows you to learn from Royal Cyber’s ServiceNow Center of Excellence Team.
Course Schedule
For details, contact training@royalcyber.com
Course Prerequisites
- Any PC, you will need a browser (IE, Firefox, or Chrome) that is compatible to access a web-conferencing portal (no plug-ins or Active-x controls are necessary)
- General familiarity with industry terminology, acronyms, and initialisms