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Software Asset Management Fundamentals

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Software Asset Management Fundamentals for ServiceNow enthusiasts keen on learning SAM

Learn how to use ServiceNow SAM to track and manage software licenses across the enterprise from a unified platform.

2 hrs

Instructor Led Training

Yes

Course Topics

  • Software Asset Management Basics
  • Process Architecture
  • Application Introduction and Recommended Practices
  • Software Asset Lifecycle
  • Process Flow
  • Features & Benefits
  • Best Practices
  • Importing Data
  • Products and Models
  • Entitlements and Allocations
  • Software Discovery and Normalization
  • Software Reconciliation
  • Software Remediation
  • Reporting & dashboards

Audience:

  • IT Asset Manager
  • Software Asset Manager
  • ServiceNow Architects

Course logistics:

This instructor-led course allows you to learn from Royal Cyber’s ServiceNow Center of Excellence Team.

Course Schedule

For details, contact training@royalcyber.com

  • After the Web seminars, you will be given lab-workshop exercises through email that incorporate the topics discussed. An instructor will help with questions by email and through random afternoon Q&A sessions that use the same web-conferencing system as the classes.

  • The workshops and hands-on lab exercises corresponding with the daily Web seminars will take between 2 to 4 hours a day to finish (depending on your level of experience). The exercises should be completed before the next web learning session.

Course Prerequisites

null

Hardware & Software

  • Any PC, you will need a browser (IE, Firefox, or Chrome) that is compatible to access a web-conferencing portal (no plug-ins or Active-x controls are necessary)
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Skills

  • General familiarity with industry terminology, acronyms, and initialisms

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