CASE STUDY
Listing and Linking Trade Accounts using SAP Hybris Services
Industry | Retail and Building Supplies
Technology | SAP Commerce Cloud
Location | Australia
One of Australia’s largest and oldest plumbing merchant, recently celebrated 150 years in the industry and has a specialist team that helps to inspire ideas, share their expertise, and guide customers through every stage of the project. They were looking to enable their trade account customers to register so they can sign in, browse products, check availability, make a purchase, and pay using their trading account.
By partnering with Royal Cyber, the company is developing a solution using SAP Commerce Cloud that will enable the client’s customers to Register/Sign-up and get onboarded immediately, allowing them to access the B2B site without any delays.
Industry | Retail and Building Supplies
Technology | SAP Commerce Cloud
Location | Australia
One of Australia’s largest and oldest plumbing merchants, recently celebrated 150 years in the industry and has a specialist team that helps to inspire ideas, share their expertise, and guide customers through every stage of the project. They were looking to enable their trade account customers to register so they can sign in, browse products, check availability, make a purchase, and pay using their trading account.
By partnering with Royal Cyber, the company is developing a solution using SAP Commerce Cloud that will enable the client’s customers to Register/Sign-up and get onboarded immediately, allowing them to access the B2B site without any delays.
Challenges
Inability to register, sign-in and access the client’s B2B site
Delays cause customer dissatisfaction
Long durations in updating the records on the existing web portal
Leading to potential loss of revenue
How We Did It
Key Outcomes
User-Friendly
Solution enabling an ease of linking accounts
Flexibility
Robust security with flexibility to source products from multiple locations
Improve Site
Turnover with a reduction of delays and cart abandonment
Increase
In customer satisfaction creating returning-customers
“I would like to thank the whole team for working on this project. Royal Cyber has been a true partner and has made the whole process easy for us. We look forward collaborating with you’ll on many such projects in the near future!”
65%
Increase in Customer Satisfaction
Audience
Executives, CTOs, Director
IT Consultants
Business Analysts
Project Managers
IT Project Coordinators
Architects and Specialists