CASE STUDY

Listing and Linking Trade Accounts using SAP Hybris Services


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Industry | Retail and Building Supplies
Technology | SAP Commerce Cloud
Location | Australia

One of Australia’s largest and oldest plumbing merchant, recently celebrated 150 years in the industry and has a specialist team that helps to inspire ideas, share their expertise, and guide customers through every stage of the project. They were looking to enable their trade account customers to register so they can sign in, browse products, check availability, make a purchase, and pay using their trading account.

By partnering with Royal Cyber, the company is developing a solution using SAP Commerce Cloud that will enable the client’s customers to Register/Sign-up and get onboarded immediately, allowing them to access the B2B site without any delays.

 Industry | Retail and Building Supplies
Technology | SAP Commerce Cloud
Location | Australia

One of Australia’s largest and oldest plumbing merchants, recently celebrated 150 years in the industry and has a specialist team that helps to inspire ideas, share their expertise, and guide customers through every stage of the project. They were looking to enable their trade account customers to register so they can sign in, browse products, check availability, make a purchase, and pay using their trading account.

By partnering with Royal Cyber, the company is developing a solution using SAP Commerce Cloud that will enable the client’s customers to Register/Sign-up and get onboarded immediately, allowing them to access the B2B site without any delays.


By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.




Challenges

Inability to register, sign-in and access the client’s B2B site

Delays cause customer dissatisfaction

Long durations in updating the records on the existing web portal

Leading to potential loss of revenue

How We Did It

Enhancing the existing web portal to avoid delays in the updates
Enabling immediate validation of the customer’s data using an OTP verification
Setting up registrations with existing data for new trade account customers
Combining all accounts from the database with the same credentials allowing immediate transactions
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Key Outcomes

User-Friendly

Solution enabling an ease of linking accounts

Flexibility

Robust security with flexibility to source products from multiple locations

Improve Site

Turnover with a reduction of delays and cart abandonment

Increase

In customer satisfaction creating returning-customers

IT Director
Project Manager

“I would like to thank the whole team for working on this project. Royal Cyber has been a true partner and has made the whole process easy for us. We look forward collaborating with you’ll on many such projects in the near future!”

65%

Increase in Customer Satisfaction

Audience

  • Executives, CTOs, Director

  • IT Consultants

  • Business Analysts

  • Project Managers

  • IT Project Coordinators

  • Architects and Specialists

Case Study

Creating linked trade accounts using SAP Hybris to easily access B2B sites

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